Last Updated: [Dec-01-2023]
At Lasanistores.com, we strive to provide a seamless shopping experience for all our customers. Our Return and Refund Policy is designed to ensure your satisfaction with every purchase you make on our platform. Please read the following carefully to understand our policies:
1. Returns
1.1 Eligibility: We accept returns within 7 days from the date of purchase. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
1.2 Non-Returnable Items: Certain items, such as customized or personalized products, perishable goods, and downloadable software, are not eligible for return unless they are defective or damaged upon arrival.
1.3 Return Process:
Contact our customer support team at [046-2511300] to initiate the return process.
Provide your order number, details of the item(s) being returned, and the reason for the return.
Upon approval, we will provide you with a return shipping label or instructions for returning the item(s) to the specified address.
1.4 Refunds:
Once the returned item(s) are received and inspected, we will notify you of the approval or rejection of your refund.
If approved, the refund will be processed within [X] business days and credited to the original payment method used during the purchase.
2. Shipping
2.1 Third-Party Shipping: Please note that shipping is handled by a third-party carrier. Any issues related to shipping delays, lost packages, or damaged items during transit should be reported to our customer support team within [X] days of the expected delivery date.
2.2 Shipping Costs: Shipping costs for returns will be the responsibility of the customer unless the return is due to an error on our part or if the item received is defective or damaged.
3. Damaged or Defective Items
3.1 Reporting: In the event that you receive a damaged, defective, or incorrect item, please contact us immediately upon receipt. Provide detailed information and photographic evidence if possible.
3.2 Resolution: We will assess the situation and, depending on the circumstances, offer a replacement, exchange, or refund for the affected item(s) at no additional cost to you.
4. Cancellations
4.1 Order Cancellations: You may cancel your order within [X] hours of purchase by contacting our customer support team. Orders already processed or shipped cannot be canceled.
5. Contact Information
For any inquiries, concerns, or assistance regarding returns, refunds, or our policies, please contact our customer support team at [046-2511300].
6. Policy Updates
Lasanistores.com reserves the right to modify or update this Return and Refund Policy at any time. Any changes made will be effective immediately upon posting on our website.